Q29. Renu is the supervisor of An engineering firm in
Gurgaon. She notices that the workers have low morale.
Workers have been working from 9 a.m. to 5 p.m. works
schedule for the last two years but were facing heavy traffic
during office hours which had increased their transportation
time. She took the permission from directors and placed her
office in flexi time. She explained the rules carefully to her
subordinates. All the employees were to work during the core
period from 10 a.m. to 2 p.m..However, they could work the
rest of the four hours at any time between 6:00 a.m. and 6:00
p.m..Renu believed her workers were honest and well
motivated. Everything went on well for a long time, morale
was high and employees were satisfied with good outcomes.
After six months, the chief factory manager found that renu’s
workers were averaging 7 hours a day. Two employees had
been working only during the course period for more than 2
months. When Renu’adepartmental head received the factory
managers report, the office withdrew Flexi hours.Renu was
upset and disappointed. She trusted her workers and felt that
they had let her down.
a) Which function of management Did renu ignore while
managing her team? Give its meaning.
b) Explain any three points of importance of the
management function identified in part a.
Answer:
(a) i) Informal Communication- “Colleague sent a text message to his immediate superior”
“Mr. Narain sent a text message to the employees of organisation requesting them to donate blood”
ii) Formal Communication- When the General Manager came to know about it he ordered for fumigation in the company premises and cleanliness of Me surroundings”
Note: Text messages and face to face conversations are considered as informal communication.
(b) The features of informal communication are as follows:
i) Communication that flows without following the formal defined path ii) Arises out of social interactions among the employees
(c) The two values that are being communicated to the society are as follows:
i) Cleanliness of the surroundings
ii) Sympathy for employees